Jennifer Mack named executive director of Student Services
Vice Provost for Finance and Strategic Initiatives Joseph Carroll has appointed Jennifer Mack, director of student information systems since 2019, as the executive director of Student Services. She succeeds Adam Krueckeberg, who left last year to become the vice dean for administration at Boston University School of Law.
During her tenure as director of student information systems, Mack led the development of the Student Services Information System team as well as the implementation of EagleApps, the University’s student information system, in collaboration with Information Technology Services and other campus partners. She won praise from colleagues across campus for her dedication in delivering EagleApps, while simultaneously replacing a 40-year-old main frame student information system.
“Throughout her tenure, Jen has been a strong leader who is unwavering in her commitment to Boston College. She has consistently demonstrated an exceptional ability to inspire and guide her team and foster a culture of collaboration and excellence.”
In her new role, she will serve as a senior member of the academic management team with direct responsibilities that span critical front-line and back-office operations in support of Boston College and its students. She will also work closely with the bursar and directly supervise the registrar and the SSIS technology team, while also providing consultative support to Undergraduate Admissions and Financial Aid, the University’s nine schools and colleges, and the Schiller Institute for Integrated Science and Society. In addition to her direct management responsibilities, Mack will sit on the Academic Officers Council and the Academic Technology Advisory Board, representing Student Services
Carroll praised Mack as a skilled professional with the knowledge, commitment and experience needed to effectively lead Student Services.
“Throughout her tenure, Jen has been a strong leader who is unwavering in her commitment to Boston College,” said Carroll. “She has consistently demonstrated an exceptional ability to inspire and guide her team and foster a culture of collaboration and excellence. As she steps into her new role, I am confident her leadership skills will continue to drive positive change.”
Mack said she is enjoying her new role and the opportunities and challenges that come with it.
“I am excited and grateful to continue to serve the staff, faculty, and students at Boston College,” said Mack. “The opportunities to contribute in meaningful ways—whether it has been through implementing new processes, systems and communications or partnering across organizations—has been both challenging and incredibly rewarding.
“I look forward to working with the dedicated and service-focused staff within Student Services as well as my colleagues and departments across campus to find new ways to innovate, support, improve efficiency, increase employee and customer satisfaction and, most importantly, collaborate and communicate consistently and effectively.”
A graduate of Simmons College, Mack received an MBA from the Massachusetts Institute of Technology. She also holds an executive education certificate in Women in Leadership from Babson College and has done graduate studies in Library and Information Science at Simmons College.
Mack lives in Brookline with her husband, Manheim, and their five children.