School Notes
Date posted: Jun 14, 2021
SAGE 10-Year Impact Award
Accenture Professor Kay Lemon and coauthors received 2021’s Sage 10-Year Impact Award, which recognizes authors of the top three articles published across SAGE Journals (all disciplines) that have recieved the most citations in the 10 years since their publication. The award-winning article, “Customer Engagement Behavior: Theoretical Foundations and Research Directions,” was authored by Jenny van Doorn, Katherine N. Lemon, Vikas Mittal, Stephan Naß, Doreén Pick, Peter Pirner and Peter Verhoef and published in Journal of Service Research.