How Hilton has Helped Weather COVID Crisis

The Wall Street Journal is publishing a series of excerpts from Professor Gerald Kane’s forthcoming book about how COVID-19 is accelerating a digital transformation in business. The second installment concerns Hilton’s response to the crisis, which includes using digital tools to help displaced employees and first responders weather the COVID storm. The first excerpt, published in October, profiles health insurance company Anthem, where the crisis has intensified a drive to go digital-first.