Hard-Earned Wisdom from the Summit

Braving avalanches, frayed ropes, and limited oxygen, Juan Montes and a small team climbed to the top of Mount Everest via the little-used Kangshung Face route, which includes a 4,000-foot wall of rocks and ice. From this aerial adventure, Montes, a professor of the practice in Management and Organization, derived lessons on how companies can meet crises like those brought on by COVID with “the resilience tool kit”—a combination of established routines, simple rules, and creative improvisation. Montes and a co-author told his story and shared broadly applicable tips in a Harvard Business Review article.