Maintenance Requests
Facilities Management tracks requests for all minor maintenance in a work order system. Submit a work order ticket for the following:
- Heating or cooling repairs
- Minor electrical or plumbing issues
- Housekeeping or cleaning
- Small furniture moves
- Other minor maintenance
For more information visit the Maintenance & Repair web page.
Facilities Services uses a system called UpKeep to track and manage maintenance and repair requests.
Google Chrome is the preferred web browser for this application
More information is better
The more detail you can provide, the better our technicians will be able to respond. Your request must include a title, a building, and a room. Consider uploading a photo or another document to provide more context.
Track the status of your requests at bc.edu/upkeep
When you login to UpKeep you will see a list of your requests including their status.
The Boston College Facilities Work Order Center serves the University during business hours and special events as a point of contact for facilities work tickets, emergency dispatching, and campus key pick ups. The Work Order Center staff strives to provide a high-level of customer service and communication to the BC community. The Work Order Center has three full-time attendants, processes 35,000 work tickets annually, and is located at 300 Hammond Pond Parkway.
Academic Year Hours |
| Monday-Friday: 6:00 a.m. to 6:00 p.m. |
Summer Hours |
| Monday-Thursday: 6:00 a.m. to 6:00 p.m. |
| Friday: 6:00 a.m. to 4:00 p.m. |
Facilities Management values your feedback on any facilities service, project, or work order–related matter. If you have any questions or comments, please contact us. Your feedback is appreciated.
| Telephone: 617-552-3048 |
| Fax: 617-552-0348 |
| Email: facilities@bc.edu |
Project Requests
Facilities Management collaborates with IRPA Space Planning to plan and execute space and facilities projects. Fill out a Space and Facilites Project Request Form for the following:
- Building renovations
- Large-scale maintenance
- Facilities engineering or architectural support
For more information visit the Space and Project Requests web page.